What is the turn-around-time?
We ship most of the products out within 3-5 Business Days. For larger quantity,
please allow 7 Business Days. Shipping time depends on the shipping method you
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Can I upload my own artwork instead of
using your templates?
Yes, the following are the procedures of uploading your own artwork.
1.) Choose a job category
2.) Choose the style "Blank"
3.) Use "image upload" tool in the tool bar to load your artwork from your
4.) Set your upload artwork as a background image.
(PS: when uploading your own artwork, make sure you are using the bleed size
(1/8 inch on each side).
For example: a Sports Card finish size is 2.5 x 3.5 inch, your artwork size
should be 2.75 x 3.75 inch)
What file format do you support for picture
and artwork upload?
SitePrint eDesign Studio now supports .JPEG .TIF .EPS .GIF and .PNG
For pictures, we highly recommend using .JPEG or .TIF file (with RGB color
For line arts (ex: logos), we recommend using EPS file (with CMYK color mode)
Can I upload a scanned picture?
Yes, you can use your scanner to scan the picture for upload. Here is a
recommendation when scanning:
1.) Scan the picture at 300 DPI
2.) Save as JPEG file
Why my online preview resolution looks
low and the background is not knock out in my EPS files?
This is because SitePrint eDesign Studio can only read the thumbnail preview
generated from your local program. (For example, in Adobe Illustrator, the EPS
preview is generated at 8-bit color).
However, the preview quality will NOT effect the final print quality. When
printing, eDesign Studio will use the original file you upload instead of using
the preview file.